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Manager – Public Relations
Full descriptionRead the whole description below.
About the role
Reporting to the Deputy Chief Executive Officer – Corporate Services, the Manager – ICT & Cybersec urity provides leadership, operational oversight and enterprise coordination for the Authority’s information and communication technology systems, cybersecurity operations, digital governance frameworks and technology infrastructure.
The incumbent is responsible for planning, implementing, managing and securing ICT systems and digital platforms that support reconstruction and resilience programmes, operational coordination, emergency response and the Authority’s statutory functions.
The role ensures that the Authority maintains secure, resilient, integrated and scalable ICT systems capable of supporting corporate operations, programme delivery, statutory reporting, intergovernmental coordination and organisational continuity.
The Manager leads cybersecurity governance, digital risk management, ICT operational resilience, systems integration, digital modernisation and technology support services across the Authority.
The incumbent also provides technical advice and reports to the Deputy Chief Executive Officer, Corporate Services on ICT governance, cybersecurity risks, digital transformation, system performance and technology requirements.
Reporting to the Chief Strategic Communications & Stakeholder Engagement Officer, the Manager – Public Relations is responsible for managing the Authority’s media relations, publicity, public information dissemination and public relations activities in support of its reconstruction and resilience mandate.
The incumbent serves as a principal point of coordination between the Authority and the media and manages the delivery of approved communication through traditional, digital and public information channel s. The post is responsible for cultivating media relationships, coordinating press activities, adapting approved messages for different channels, facilitating executive media engagements and monitoring media coverage and public response.
The Manager operates as a cross-functional manager and technical lead, coordinating public relations activities, workflows and service providers without exercising formal supervisory authority. The incumbent works closely with the Manager, Strategic Communications to trans late approved strategies and messages into effective public relations activities, and with the Manager – Community Liaison & Engagement to align national publicity and public information with community engagement activities and emerging public concerns.
strategies and messages, and with the Manager – Public Relations to coordinate public information, outreach and responses to emerging community issues.
From the employer’s notice, as advertised.
What you’ll do
4. key responsibility areas
Technical/Professional Responsibilities
Community Engagement Planning and Advisory
Manages the development, implementation and review of community liaison and engagement plans that support the Authority’s strategic priorities, programmes and projects. Translates the Division’s priorities into annual, quarterly and programme specific engagement activities, schedules and performance measures. Provides technical advice to the Chief Strategic Communications & Stakeholder Engagement Officer on community relations, consultation requirements, stakeholder expectations and emerging community concerns. Participates in programme and project planning forums to identify community engagement requirements and ensure that consultation is appropriately integrated into implementation arrangements. Conducts stakeholder identification and analysis to determine a ffected interests, engagement needs, communication preferences and potential areas of concern. Prepares engagement briefs, community profiles and recommendations for executive consideration on sensitive or highly visible matters.
Public Consultation and Community Participation
Plans, coordinates and facilitates public consultations, community meetings, town halls, focus groups, site meetings and other engagement activities. Ensures that communities and affected stakeholders receive clear, accurate and timely information concerning reconstruction activities, project impacts, timelines and implementation arrangements. Promotes meaningful participation by residents, community leaders, local organisations, civil society groups and other affected interests. Ensures that consultation activities comply with applicable legislation, Government policies, programme requirements and approved engagement standards. Promotes the inclusion of vulnerable groups, persons with disabilities, older persons, women, youth and other interests that may experience barriers to participation. Documents stakeholder views, concerns and recommendations and communicate them to the relevant programme and management areas. Provides feedback to communities on decisions, actions and developments arising from consultation activities.
4 NaRRA | Manager – Community Liaison/Engagement Community Feedback, Grievances and Issue Management
Establishes and maintain s arrangements for receiving, recording, referring, monitoring and reporting community feedback, concerns and grievances. Ensures community concerns and grievances are referred promptly to the areas responsible for investigation, decision or corrective action. Monitors the progress of referred matters and support timely communic ation with affected stakeholders. Identifies recurring complaints, unresolved issues and matters that may affect public confidence, community relationships or programme implementation. Supports efforts to prevent or resolve misunderstandings, disputes an d tensions associated with reconstruction and resilience activities. Escalates significant community concerns, conflicts, grievances and reputational risks to the Chief Strategic Communications & Stakeholder Engagement Officer. Ensures that feedback and grievance processes are accessible, transparent and respectful of confidentiality and the rights of affected persons.
Community Intelligence and Social Risk Monitoring
Monitors stakeholder sentiment, community perceptions, local conditions and public responses to the Authority’s programmes and activities. Collects and analyse s community information to identify emerging issues, social risks, stakeholder vulnerabilities and engagement challenges. Prepares stakeholder analyses, consultation summaries, community impact reports and issue briefs to support programme planning and management decision making. Maintains current stakeholder registers, community profiles, consultation records, engagement logs and issue tracking systems. Shares relevant community intelligence with the Manager – Strategic Communications, Manager – Public Relations and responsible programme and operational divisions. Monitors the effectiveness of engagement activities and recommend adjustments based on participation levels, community feedback and programme developments. Maintains appropriate controls for the collection, use, storage and disclosure of stakeholder and community information.
Community Outreach and Emergency Engagement
Coordinates community outreach and public awareness activities in collaboration with the Manager – Strategic Communications, Manager – Public Relations and relevant programme teams. Supports the delivery of approved messages and public information through community meetings, local networks, stakeholder organisations and other accessible channels. Tailors engagement approaches to reflect community circumstances, cultural considerations, literacy levels and the needs of affected groups. Coordinates local engagement activities relating to project launches, implementation milestones, site activities, programme changes and public advisories. Supports community mobilisation for consultations, public education activities and resilience initiatives.
5 NaRRA | Manager – Community Liaison/Engagement Maintains readiness to support community engagement during disasters, emergencies and other critical events. Coordinates the collection and reporting of community needs, concerns and responses during emergency operations. Supports the timely dissemination of approved information to affected communities during emergencies and programme disruptions.
Stakeholder Coordination, Partnerships and Professional Practice
Coordinates community engagement activities with programme delivery, field operations, strategy and policy, monitoring and evaluation, legal services and other relevant functions. Works with the Manager – Strategic Communications and Manager – Public Relations to maintain consistent messages and coordinated communication across community, media and public information channels. Establishes and maintains working relationships with Municipal Corporations, local authorities, community organisations, civil society groups, faith-based organisations and other local stakeholders. Supports partnerships that strengthen community participation, public education, programme implementation and local resilience. Coordinates engagement activities with Ministries, Departments and Agencies, development partners, non-governmental organisations and private sector partners. Represents the community liaison and engagement function at stakeholder meetings, consultations and technical forums, as authorised. Develops and maintains community engagement procedures, consultation guides, templates, stakeholder registers and other technical resources. Evaluates community engagement practices and recommend improvements to consultation, feedback and relationship management arrangements. Promotes knowledge sharing and provides technical guidance to employees, project teams and service providers contributing to community engagement activities.
Management/Administrative Responsibilities
Prepares and implement s annual work plans and budget inputs for assigned community liaison and engagement activities, aligned with the Division’s operational plan. Manages assigned consultations, outreach activities, community events, schedules and workflows, ensuring that quali ty, cost, risk and timelines are effectively controlled. Coordinates cross functional teams and external service providers involved in consultations, community research, facilitation, outreach and related services. Develops technical specifications, scopes of work, evaluation criteria and performance requirements for procured community engagement services. Monitors and certif ies community engagement deliverables within delegated authority. Maintains accurate stakeholder registers, consultation records, grie vance logs, approvals, contracts, performance data and related documentation. Prepares periodic operational, performance and exception reports for the Chief Strategic Communications & Stakeholder Engagement Officer.
6 NaRRA | Manager – Community Liaison/Engagement Monitors assigned expenditure and the us e of resources and recommend action to achieve value for money. Participates in divisional planning, risk management, business continuity, procurement and performance review processes.
Human Resources Responsibilities
Provides functional coordination, technical guidance and quality assurance to employees, project teams, consultants and service providers contributing to community engagement activities. Promotes collaborative working relationships, knowledge sharing and integrate d planning with the Manager – Strategic Communications, Manager – Public Relations and other internal stakeholders. Identifies community engagement capability gaps and recommend or support appropriate sensitisation, coaching and learning interventions. Models high standards of professionalism, integrity, respect, inclusion, accountability and public service.
Other Responsibilities
Performs other duties consistent with the nature and level of the post, as assigned by the Chief Strategic Communications & Stakeholder Engagement Officer. Serves on committees, project teams, emergency coordination groups and interagency working groups as required. Acts as the technical focal point for community liaison and engagement matters within delegated authority.
5. performance standards
Community liaison and engagement plans are aligned with approved priorities and implemented within agreed timelines and resources. Consultations, community meetings and engagement activities are properly planned, inclusive and conducted in accordance with approved requirements. Communities and affected stakeholders receive clear, accurate and timely information concerning relevant programmes and activities. Community feedback, concerns and grievances are accurately recorded, referred and monitored within established service standards. Stakeholder views and community intelligence are reported promptly and support programme planning and management decision making. Significant community issues, social risks and emerging concerns are identified and escalated in a timely manner. Productive relationships are maintained with communities, local authorities, civil society groups and other stakeholders. Collaboration with the Manager, Strategic Communications and Manager, Public Relations results in consistent and coordinated communication. Community engagement activities support meaningful participation, public confidence and effective programme implementation. Stakeholder registers, consultation records, grievance logs and performance reports are accurate, complete and current.
7 NaRRA | Manager – Community Liaison/Engagement External service providers and assigned community engagement projects meet agreed quality, cost and delivery requirements. Continuous improvement is demonstrated through stronger community participation, responsiveness and stakeholder relationships.
Accountable to
Deputy Chief Executive Officer, Corporate Services
4. key responsibility areas
Technical/Professional Responsibilities
Enterprise ICT Infrastructure & Systems Management
5. performance standards
Enterprise ICT infrastructure, digital platforms and communication systems operate reliably, securely and efficiently. Cybersecurity frameworks, monitoring systems and digital controls effectively protect organizational systems and information assets. ICT incidents, cybersecurity threats and operational technology issues resolved within established timelines. Enterprise systems support effective programme delivery, reporting, operational coordination and executive decision-making. Disaster recovery, backup systems and ICT continuity arrangements maintained and tested effectively. ICT governance, compliance and audit readiness requirements consistently achieved. Enterprise digital transformation, systems modernization and automation initiatives implemented successfully. ICT records, system documentation and digital asset inventories maintained securely and accurately. ICT support services delivered efficiently and in accordance with service standards. Continuous improvement demonstrated in ICT operations, cybersecurity resilience and digital governance systems.
Accountable to
Chief Strategic Communications & External Engagement Officer
4. key responsibility areas
Technical/Professional Responsibilities
Public Relations Planning and Advisory
Manages the development, implementation and review of public relations plans that support the Authority’s strategic priorities, programmes and public info rmation requirements. Translates the Division’s strategic and communication priorities into annual, quarterly and programme specific public relations activities, schedules and performance measures. Provides technical advice to the Chief Strategic Communications & Stakeholder Engagement Officer on media relations, publicity opportunities, public response, media trends and emerging public relations issues. Participates in programme planning and management for ums to identify publicity and public information requirements and ensure that media activities are appropriately timed. Prepares public relations briefs, media options and recommendations for executive consideration on sensitive or highly visible matters. Identifies opportunities to strengthen public awareness and understanding of the Authority’s mandate, programmes, priorities and achievements.
Media Relations and Press Management
Establishes and maintain s professional relationships with journalists, editors, producers, media organisations and other public information partners. Manages proactive and responsive engagement with the media in accordance with approved communication strategies, messages and protocols. Prepares and disseminate s press releases, media advisories, official statements, backgrounders, media kits and other approved materials. Coordinates responses to media enquiries and ensure that requests are acknowledged, referred and addressed within established timelines. Plans and coordinate s press conferences, media briefings, interviews, site visits, official launches and other media activities. Maintains a current media contact database and records of media enquiries, engagements, responses and coverage.
4 NaRRA | Manager – Public Relations Coordinates with the Jamaica Information Service and communication units across Ministries, Departments and Agencies on Government communication activities.
Publicity, Content Delivery and Digital Engagement
Manages the delivery of approved communication campaigns and publicity activities across broadcast, print, digital and public information channels. Adapts approved strategic messages into appropriate formats for media, digital platforms, public announcements, events and other communication channels. Coordinates the scheduling, publication and updating of content across the Authority’s approved digital communication platforms. Ensures that public relations content is accurate, accessible, timely and consistent with approved messages, corporate identity and communication standards. Coordinates the production and placement of interviews, features, public service announcements, programme updates and other publicity content. Monitors audience interaction across digital platforms and coordinate responses to enquiries and comments in accordance with approved protocols. Works with creative agencies, production companies and other service providers to ensure that public relations outputs meet approved quality and delivery requirements.
Executive Media Engagement and Public Events
Coordinates media arrangements for the Chief Executive Officer, Chief Strategic Communications & Stakeholder Engagement Officer and other authorised representatives of the Authority. Prepares media schedules, interview briefs, background information, anticipated questions and other materials required to support executive engagements. Supports the Manager – Strategic Communications in preparing talking points and core messages for interviews, press conferences and public appearances. Briefs authorised representatives on media arrangements, interview formats, audience considerations and potential issues. Coordinates the public relations and media components of launches, public forums, site visits, stakeholder events and official activities. Manages media accreditation, interview arrangements, press facilities, content distribution and related communication logistics at public events. Coordinates communication following media events, including the distribution of photographs, recordings, statements and other approved materials.
Media Monitoring, Reputation and Crisis Response
Monitors traditional and digit al media coverage relating to the Authority, its programmes, leadership and operating environment. Analyses media tone, public reaction, emerging narratives, misinformation and issues that may affect public confidence or institutional reputation. Prepares media summaries, alerts, coverage analyses and recommendations for the Chief Strategic Communications & Stakeholder Engagement Officer and executive management.
5 NaRRA | Manager – Public Relations Identifies inaccurate, misleading or potentially damaging information and recommend appropriate responses and corrective action. Coordinates the rapid dissemination of approved information during disasters, emergencies, major incidents and other critical events. Supports the implementation of crisis communication plans, media protocols and rapid response arrangements. Works with the Manager – Strategic Communications to ensure that crisis messages remain consistent with approved communication strategy. Works with the Manager, Community Liaison & Engagement to ensure that media information refl ects conditions affecting communities and supports timely public guidance.
Coordination, Reporting and Professional Practice
Coordinates public relations activities with the Manager – Strategic Communications, Manager, Community Liaison & Engagement and relevant programme and corporate divisions. Works with internal stakeholders to source, verify and clear programme information for media and public dissemination. Coordinates public relations activities with Ministries, Departments and Agencies, development partners, the private sector, civil society and other external stakeholders. Maintains tracking systems for media enquiries, interviews, press activities, publicity outputs, digital engagement and campaign performance. Prepares periodic public relations reports covering media activity, coverage, reach, public response, emerging issues and recommended actions. Evaluates the effectiveness of public relations activities and recommend improvements to media engagement, content delivery and public response arrangements. Develops and maintain s public relations procedures, templates, media lists, response protocols and other technical resources. Keeps abreast of developments in media practice, digital communication, public relations technology and Government communication standards. Promotes knowledge sharing and provide technical guidance to employees, project teams and service providers contributing to public relations activities.
Management/Administrative Responsibilities
Prepares and implements annual work plans and budget inputs for assigned public relations activities, aligned with the Division’s operational plan. Manages assigned public relations projects, media activities, events, schedules and workflows, ensuring that quality, cost, risk and timelines are effectively controlled. Coordinates cross functional teams and external service providers involved in media production, publicity, event support, content placement and related services. Develops technical specifications, scopes of work, evaluation criteria and performance requirements for procured public relations services. Monitors and certifies public relations deliverables within delegated authority. Maintains accurate records of media enquiries, releases, approvals, coverage, contracts, events, performance data and related documentation.
6 NaRRA | Manager – Public Relations Prepares periodic operational, performance and exception reports for the Chief Strategic Communications & Stakeholder Engagement Officer. Monitors assigned expenditure and the use of resources and recommend action to achieve value for money. Participates in divisional planning, risk management, business continu ity, procurement and performance review processes.
Human Resources Responsibilities
Provides functional coordination, technical guidance and quality assurance to employees, project teams, consultants and service providers contributing to public relations activities. Promotes collaborative working relationships, knowledge sharing and integrated planning with the Manager – Strategic Communications, Manager – Community Liaison & Engagement and other internal stakeholders. Identifies public relations capability gaps and recommend or support appropriate sensitisation, coaching and learning interventions. Models high standards of professionalism, integrity, accountability, responsiveness and public service.
Other Responsibilities
Performs other duties consistent with the nature and level of the post, as assigned by the Chief Strategic Communications & Stakeholder Engagement Officer. Serves on committees, project teams, emergency coordination groups and interagency working groups as required. Acts as the technical focal point for public relations matters within delegated authority.
5. performance standards
Public relations plans are aligned with approved communication priorities and implemented within agreed timelines and resources. Media enquiries and requests are managed promptly, professionally and in accordance with approved protocols. Press releases, media advisories, statements and other public relations materials are accurate, clear and disseminated within established timelines. Media activities achieve the required reach, visibility and public information objectives. Press conferences, interviews, l aunches and other media events are effectively coordinated and executed. Media relationships are professionally maintained and support accurate and balanced reporting on the Authority’s activities. Media coverage, public response, misinformation and reputa tional risks are monitored and reported in a timely manner. Crisis and emergency communication activities are coordinated promptly and in alignment with approved messages and operational updates.
7 NaRRA | Manager – Public Relations Collaboration with the Manager, Strategic Communications and Manager, Community Liaison & Engagement results in consistent and coordinated communication. Public relations records, media logs, content repositories and performance reports are accurate, complete and current. External service providers and assigned pub lic relations projects meet agreed quality, cost and delivery requirements. Continuous improvement is demonstrated through stronger media responsiveness, improved public reach and effective use of communication platforms.
What they’re asking for
9. minimum required education and experience
Bachelor’s Degree in Community Development, Sociology, Social Work, Development Studies, Public Administration, Communication Studies, Public Relations or a related discipline from a recognised institution. Seven (7) years of progressively responsible experience in community engagement, stakeholder relations, public consultation, social development or a related field, including at least three (3) years coordinating major consultations, community programmes or complex stakeholder assignments. Demonstrated experience in facilitating public consultations, managing community relationships, coordinating stakeholder feedback and addressing community concerns. Experience working with communities, local government, public sector projects, development programmes or nongovernmental organisations. Experience in grievance management, social impact assessment, conflict resolution, emergency engagement or stakeholder information systems would be an asset. Training or certification in facilitation, mediation, community development, social safeguards, project management or stakeholder engagement would be an asset.
10 NaRRA | Manager – Community Liaison/Engagement
9. minimum required education and experience
Bachelor’s Degree in Information Technology, Computer Science, Cybersecurity, Information Systems or related field. Seven (7) years’ experience in ICT operations, systems administration, cybersecurity or enterprise technology management , with three (3) ye ars’ experience at a supervisory or management level. Experience managing enterprise ICT infrastructure, cybersecurity systems and digital operations. Experience working within Government, statutory bodies, emergency management, infrastructure or large-scale operational environments would be an asset. Professional certifications in cybersecurity, network administration, cloud systems or ICT governance would be advantageous.
9. minimum required education and experience
Bachelor’s Degree in Public Relations, Communication Studies, Corporate Communications, Journalism, Media Studies, Marketing or a related discipline from a recognised institution. Seven (7) years of pr ogressively responsible experience in public relations, media relations, corporate communications, public information or a related field, including at least three (3) years coordinating major media activities, publicity campaigns or complex public relations assignments. Demonstrated experience in media relationship management, press content development, interview coordination, media event management and communication performance monitoring. Experience in the public sector, a major public programme, developm ent organisation, emergency management environment or other complex stakeholder setting would be an asset. Training or certification in digital communications, crisis communication, media management, event management, project management or communication analytics would be an asset.
10 NaRRA | Manager – Public Relations
8. required competencies
Comprehensive knowledge of community engagement, stakeholder relations, public consultation and citizen participation. Strong knowledge of stakeholder identification, analysis, mapping and engagement planning. Knowledge of community development, social imp act, grievance management and conflict resolution approaches. Knowledge of Government of Jamaica consultation requirements, public sector governance, accountability and community participation arrangements. Strong facilitation, consultation, negotiation and community mobilisation skills. Ability to establish and maintain productive relationships with communities, local authorities, civil society groups and other stakeholders. Ability to engage respectfully and effectively with diverse communities, vulnerabl e groups and competing stakeholder interests. Ability to assess community concerns, social risks and stakeholder issues and recommend practical responses. Proficiency in stakeholder databases, consultation records, grievance tracking systems and engagement performance reporting. Strong research, analytical, report writing and presentation skills. Ability to plan community events, manage engagement projects and assess consultant and service provider deliverables. Knowledge of data protection, confidentiality and ethical requirements relating to stakeholder information. Proficiency in Microsoft Office and relevant stakeholder engagement and information management applications.
8. required competencies
10 NaRRA | Manager – ICT & Cybersecurity Strong knowledge of enterprise ICT infrastructure, systems administration and digital operations. Strong understanding of cybersecurity governance, information security and digital risk management frameworks. Knowledge of Government ICT governance standards, cybersecurity policies and digital transformation initiatives. Good understanding of the National Reconstruction and Resilience Authority Act, 2026 and statutory obligations relating to digital governance and information security. Knowledge of cloud systems, enterprise networks, cybersecurity monitoring and ICT continuity planning. Strong analytical, technical troubleshooting and problem-solving skills. Ability to manage enterprise ICT operations in high -pressure and operationally complex environments. Knowledge of ICT governance, audit r eadiness and technology compliance frameworks. Proficiency in enterprise applications, digital platforms, reporting tools and collaboration systems. Strong written and verbal communication skills. Strong stakeholder coordination and enterprise integration capability. High level of professionalism, integrity, confidentiality and attention to detail. Ability to manage multiple operational priorities and respond effectively during emergencies and system disruptions.
8. required competencies
Comprehensive knowledge of public relations, media relations, public information and communication practices. Strong knowledge of press management, media planning, publicity, interview coordination and public relations campaign delivery. Knowledge of Government of Jamaica communication protocols, public sector governance, transparency and disclosure requirements. Strong media writing, editing and content adaptation skills, including the preparation of press releases, media advisories, statements and briefing materials. Knowledge of traditional and digital media operations, content distribution and audience engagement. Proficiency in media monitoring, social listening, sentiment analysis and public relations performance reporting. Sound knowledge of crisis communication, issues management, misinformation management and rapid response arrangements. Knowledge of reputation management, brand standards and public perception management. Ability to translate programme, policy and operational information int o clear and appropriate media content. Ability to plan media events, coordinate executive interviews and manage several public relations activities within tight timelines. Ability to develop scopes of work, manage public relations projects and assess consultant and service provider deliverables. Excellent written, oral, presentation, interpersonal and relationship management skills. Proficiency in Microsoft Office, media monitoring systems, content management platforms and relevant digital communication applications.
Good to know
Operates in a highly visible and sensitive environment requiring frequent interaction with communities, affected persons and diverse stakeholder groups. Requires regular travel islandwide to support consultations, community meetings, project activities and engagement with affected areas. May require extended working hours, including evenings, weekends and public holidays, during consultations, emergencie s, programme activities and community response operations. May involve engagement in communities experiencing disruption, displacement, loss, conflict or dissatisfaction arising from reconstruction activities. Requires the management of sensitive concerns, grievances and community information with a high degree of diplomacy, discretion and sound judgement. May require travel to project sites and disaster affected or otherwise challenging environments. Must be available to support emergency community engagem ent and public information arrangements at short notice.
1 NaRRA | Manager – ICT & Cybersecurity
Office of the Cabinet NATIONAL RECONSTRUCTION & RESILIENCE AUTHORITY (NaRRA)
High-pressure operational environment supporting national reconstruction, resilience and emergency operations. Requires rapid response to cybersecurity threats, system outages and operational technology incidents. May require extended working hours during cyber incidents, emergency activations and operational disruptions. Exposure to confidential, strategic and enterprise -wide digital information and systems.
11 NaRRA | Manager – ICT & Cybersecurity Occasional travel for ICT infrastructure assessments, operational support and stakeholder coordination activities. Operates w ithin a highly visible national reconstruction governance environment subject to public scrutiny and accountability requirements.
1 NaRRA | Manager – Public Relations
Office of the Cabinet NATIONAL RECONSTRUCTION & RESILIENCE AUTHORITY (NaRRA)
Operates in a fast paced, highly visible and politically sensitive media environment with significant public scrutiny. Requires rapid response to media enquiries, emerging issues, misinformation, disasters, emergencies and critical programme developments. May require extended working hours, including evenings, weekends and public holidays, during emergencies, campaigns, media activities, major announcements and public events. Requires frequent interaction with journalists, media executives, senior Government officials, technical professionals, development partners and other stakeholders. Local travel, including travel to project sites and disaster affected environments, may be required. Occasional overseas travel may also be required. Handles sensitive, confidential and embargoed information and must exercise a high degree of discretion, accuracy and sound judgement. Must be available to support emergency communication and media respo nse arrangements at short notice.
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More from the employer’s posting
3. key outputs
Annual and programme specific community liaison and engagement plans developed, implemented, monitored and reviewed. Community and stakeholder relationships established and maintained. Public consultations, community meetings, town halls and other engagement activities coordinated and documented. Community feedback, concerns and grievances recorded, referred, monitored and reported.
3 NaRRA | Manager – Community Liaison/Engagement Stakeholder registers, consultation records and community engagement information maintained. Community intelligence, stakeholder analyses and engagement reports prepared. Inclusive participation of affected communities and vulnerable groups supported. Community outreach and public awareness activities coordinated with the relevant communication and programme functions. Community issues, social risks and emerging concerns identified and escalated. Community engagement activities evaluated and recommendations provided to support programme delivery and management decision making.
6. internal and external contacts
Internal Contacts (required for the achievement of the position objectives)
Contact (Title) Purpose of Communication Chief Strategic Communications & Stakeholder Engagement Officer Receive strategic direction and approvals and provide engagement plans, community intelligence, risk assessments and recommendations. Manager – Strategic Communications Align community engagement activities with approved communication strategies, messages and public education initiatives. Manager – Public Relations Coordinate community outreach, public information, media activities and responses to emerging community concerns. Chief Executive Officer and Executive Leadership Team Provide approved community information, consultation findings and briefing support for executive engagements. Directors, Programme Management & Delivery and Field Operations Coordinate engagement relating to programme implementation, project sites, community impacts and operational activities. Manager – Strategy, Policy & Planning Communicate stakeholder perspectives and consultation findings to support policy, planning and priority setting. Manager – Monitoring & Evaluation Align community feedback and engagement measures with programme monitoring, evaluation and reporting. Director – Legal Services Obtain advice on consultation requirements, grievance matters, privacy, disputes and other sensitive community issues. Enterprise Risk Management/ Business Continuity Specialist Coordinate community risk information, emergency engagement and business continuity arrangements. Corporate Services, ICT and Records Functions Coordinate stakeholder information systems, records, data protection and operational support. All Divisions and Project Teams Source and share information, coordinate consultation requirements and support responses to community concerns.
External Contacts (required for the achievement of the position objectives)
8 NaRRA | Manager – Community Liaison/Engagement Contact (Title) Purpose of Communication Community Leaders, Residents and Affected Persons Conduct consultations, share approved information, obtain feedback and support resolution of community concerns. Municipal Corporations and Local Authorities Coordinate local engagement, public information, community issues and programme implementation support. Community Organisations and Civil Society Groups Support community participation, outreach, consultation and local partnership arrangements. Faith Based Organisations Support inclusive outreach, community mobilisation and engagement with affected groups. Representatives of Vulnerable and Special Interest Groups Ensure that engagement approaches are inclusive and responsive to the needs of affected persons. Ministries, Departments and Agencies Coordinate stakeholder engagement and community outreach relating to shared programmes and Government priorities. Development Partners and International Organisations Coordinate engagement requirements, stakeholder safeguards, consultation activities and programme reporting. Nongovernmental Organisations Support outreach, consultation, social support and community participation activities. Private Sector and Professional Organisations Support stakeholder consultation, partnership development and programme implementation. Academic and Research Institutions Support community research, stakeholder analysis, consultation methods and evaluation of engagement activities. Facilitators, Researchers and Other Service Providers Coordinate assignments, monitor performance and assess contracted community engagement deliverables.
7. authority
The Manager – Community Liaison & Engagement has authority, within approved
policies and delegated limits, to
Develop and recommend community engagement plans, consultation approaches and stakeholder participation arrangements. Coordinate consultations, community meetings, outreach activities and approved service providers across the Authority. Request and verify information required for community engagement and refer stakeholder concerns and grievances to the responsible areas. Represent the community liaison and engagement function at consultations, technical meetings and stakeholder activities, as authorised.
9 NaRRA | Manager – Community Liaison/Engagement Recommend responses to community issues, grievances and social risks and escalate significant matters to the Chief Strategic Communications & Stakeholder Engagement Officer.
Job title
Manager – ICT & Cybersecurity
Corporate Services
Reports to
Deputy Chief Executive Officer, Corporate Services
Manages
ICT Specialist Cybersecurity Specialist
This document is validated as an accurate and true description of the job as signified
below
_______________________________ ________________________________ Employee Date
________________________________ _________________________________ Manager/Supervisor Date
______________________________ ________________________________ Head of Department/Division Date
______________________________ ________________________________ Date Received in Human Resource Division Date Created/Revised
1. STRATEGIC OBJECTIVES OF THE DIVISION (in which the position is located)
2 NaRRA | Manager – ICT & Cybersecurity
The Corporate Services Division exists to
Provide integrated corporate support systems enabling effici ent and effective operation of the Authority. Ensure robust ICT infrastructure, cybersecurity and digital systems supporting national reconstruction and resilience operations. Lead human resource management, workforce planning, organizational development and institutional capability strengthening. Deliver administrative, facilities, logistics and operational support services for institutional continuity and programme execution. Ensure records management, information governance, digital integrity and preservation of official records in accordance with statutory requirements. Strengthen institutional capacity, internal controls, governance systems and operational resilience across the Authority. Support statutory reporting, corporate planning, enterprise governance and administrative accountability obligations under the National Reconstruction and Resilience Authority Act, 2026. Support enterprise business continuity, emergency readiness, surge operations and organizational resilience systems. Promote modernization, digital transformation, operational integration and enterprise-wide administrative excellence. Ensure continuity, preservation and transfer -readiness of institutional records, systems and administrative assets in accordance with the Act.
3. key outputs
3 NaRRA | Manager – ICT & Cybersecurity Enterprise ICT infrastructure, systems and digital platforms operational, secure and resilient. Cybersecurity governance frameworks, protocols and monitoring systems implemented and maintained. Enterprise networks, cloud environments, communication systems and digital services functioning effectively. ICT operational support systems and enterprise helpdesk services delivered efficiently. Cybersecurity risk assessments, vulnerability analyses and security monitoring reports completed. Disaster recovery systems, backup protocols and ICT continuity arrangements established and tested. Enterprise digita l transformation and systems modernization initiatives implemented. ICT governance frameworks, policies, standards and procedures developed and enforced. Enterprise applications, databases and integrated digital systems maintained and optimized. Information security controls, access management systems and data protection protocols implemented. ICT performance dashboards, analytics reports and operational intelligence updates completed. Cybersecurity incident response activities coordinated and resolved effectively. ICT records, digital assets and system documentation maintained securely and accurately. Enterprise interoperability, digital integration and technology governance systems strengthened.
Lead management and maintenance of enterprise ICT infrastructure, including
o Networks and connectivity systems o Servers and cloud environments o Enterprise applications and digital platforms o Communication and collaboration systems o End-user computing environments Ensure enterprise ICT systems are reliable, scalable, secure and aligned with organizational operational requirements. Coordinate implementation, integration and optimization o f enterprise technology systems across all divisions. Monitor ICT system performance, operational stability and service availability and implement corrective actions where necessary. Ensure ICT infrastructure supports programme delivery, emergency operations and institutional continuity requirements.
Cybersecurity Governance & Information Security Management
4 NaRRA | Manager – ICT & Cybersecurity Establish and enforce enterprise cybersecurity governance frameworks, policies, standards and operational protocols. Lead implementation of cybersecurity monitoring, threat detection and digital risk management systems. Conduct cybersecurity risk assessments, vulnerability analyses and security reviews across enterprise ICT environments. Coordinate implementation of information security controls, access management systems and data protection safeguards. Monitor cyber threats, security incidents and operational vulnerabilities and promptly escalate critical matters to the Deputy Chief Exec utive Officer, Corporate Services. Support implementation of cybersecurity awareness and digital security compliance programmes across the Authority. Ensure compliance with Government ICT security standards, data protection requirements and enterprise cybersecurity governance frameworks.
Digital Transformation & Enterprise Technology Integration Support enterprise digital transformation and modernization initiatives across the Authority.
Coordinate implementation of digital systems supporting
o Programme management o Monitoring and evaluation o Procurement and contract management o Financial management o Human resource management o Executive reporting and governance Promote automation, digitization and optimization of enterprise workflows and operational processes. Support integration and interoperability of enterprise systems, digital platforms and information management tools. Assist in identifying emerging technologies and digital innovations to strengthen institutional efficiency and resilience.
ICT Business Continuity & Disaster Recovery Develop and maintain ICT disaster recovery, backup and operational continuity systems. Support enterprise business continuity and operational resilience initiatives relating to ICT infrastructure and digital operations. Conduct ICT continuity assessments, system recovery tests and disaster recovery exercises. Coordinate backup management, redundancy systems and continuity safeguards for critical enterprise applications and databases. Support emergency ICT response and rapid restoration of systems during operational disruptions and disaster events. Ensure ICT continuity systems support emergency coordination, surge operations and institutional resilience.
ICT Operations Support & Service Delivery
5 NaRRA | Manager – ICT & Cybersecurity Oversee enterprise ICT support services, user support operations and helpdesk coordination. Ensure timely resolution of ICT incidents, service requests and operational technology issues. Coordinate installation, configuration, maintenance a nd upgrade of enterprise hardware, software and communication systems. Monitor ICT service delivery performance, user satisfaction and operational support efficiency. Establish ICT service standards, operational procedures and user support protocols. Ensure secure and efficient operation of enterprise communication and collaboration systems.
Enterprise Systems Governance & Compliance Support implementation of enterprise ICT governance and digital compliance frameworks. Ensure ICT systems comply with s tatutory obligations, Government ICT standards and organizational governance requirements. Maintain ICT documentation, configuration records, digital asset inventories and system audit trails. Support ICT audit readiness, compliance reviews and governanc e assurance activities. Ensure proper management of software licensing, digital assets and enterprise technology resources. Support compliance with records management, confidentiality and information governance obligations under the Act.
ICT Risk Monitoring, Analytics & Reporting Monitor enterprise ICT risks, system vulnerabilities and operational technology exposures. Develop ICT performance dashboards, cybersecurity reports and operational analytics. Prepare ICT governance reports, digital risk advisories and technology performance updates for management review. Support executive decision -making through technology intelligence, cybersecurity reporting and systems analytics. Monitor trends relating to digital threats, operational risks and enterprise ICT performance.
Coordination with Enterprise Operations & Divisions Work closely with all divisions to ensure ICT systems effectively support operational and programme requirements.
Coordinate with
o Strategy, Policy & Planning Division o Monitoring & Evaluation function o Programme Management & Delivery Division o Public Procurement & Contract Management Division o Finance & Fund Management Division o Legal Services Division
6 NaRRA | Manager – ICT & Cybersecurity Support enterprise integration of ICT systems with organizational workflows, reporting systems and operational processes. Coordinate ICT support for emergency operations, field deployments and surge coordination activities. Support enterprise-wide digital col laboration, information-sharing and operational coordination systems.
ICT Systems Modernisation & Innovation Support continuous improvement and modernization of ICT systems and digital operations. Promote adoption of innovative technologies, digital sol utions and enterprise automation tools. Assist with modernization of cybersecurity systems, enterprise applications and operational technology platforms. Support implementation of enterprise data management, digital governance and information-sharing systems. Contribute to development of smart, resilient and technology -enabled operational systems across the Authority.
Management/Administrative Responsibilities
Lead implementation of ICT and cybersecurity strategic plans, operational priorities and enterprise technology initiatives aligned with organizational objectives and statutory requirements. Establish and maintain ICT governance frameworks, cybersecurity procedures, digital standards and operational protocols across the Authority. Direct and ov ersee ICT operational systems, enterprise infrastructure and digital support services to ensure efficient, secure and resilient technology operations. Coordinate implementation, maintenance and monitoring of enterprise ICT systems, networks, cybersecurity tools and digital platforms. Oversee preparation, review and submission of ICT performance reports, cybersecurity updates, digital risk assessments and operational dashboards. Monitor ICT service delivery, cybersecurity risks, operational vulnerabilities a nd systems performance and escalate issues where necessary. Ensure compliance with Government ICT policies, cybersecurity frameworks, data protection standards and enterprise governance requirements. Maintain systems for ICT records, digital asset inventor ies, configuration documentation, audit trails and technology governance repositories. Coordinate ICT support activities across all divisions to ensure seamless integration of enterprise systems and operational continuity. Support continuous improvement, a utomation, digital modernization and cybersecurity enhancement initiatives across the Authority. Maintain oversight of ICT operational readiness, disaster recovery systems, cybersecurity controls and enterprise digital resilience. Represent the ICT and cybersecurity function in enterprise governance, operational coordination and technology management forums.
Human Resources Responsibilities
7 NaRRA | Manager – ICT & Cybersecurity Provide leadership, technical guidance and performance oversight to the ICT Specialist and Cybersecurity Specialist. Establish work plans, KPIs and performance targets aligned with ICT operations, cybersecurity and enterprise technology objectives. Support staff development, digital capability strengthening and continuous learning within the ICT function. Foster a culture of cybersecurity awareness, innovation, professionalism and operational excellence. Promote confidentiality, information security and ethical use of enterprise systems and digital assets. Support collaborative working relationships across divisions and multidisciplinary operational teams.
Other Responsibilities
Ensure compliance with applicable ICT governance requirements, Government policies and statutory obligations under the National Reconstruction and Resilience Authority Act, 2026. Support em ergency ICT coordination, cybersecurity incident response and surge operational support during disaster events and national emergencies. Perform such other duties consistent with the scope and level of the position as may be assigned by the Deputy Chief Executive Officer, Corporate Services.
6. internal and external contacts
Internal Contacts (required for the achievement of the position objectives)
8 NaRRA | Manager – ICT & Cybersecurity Contact (Title) Purpose of Communication Deputy Chief Executive Officer, Corporate Services Strategic direction, approvals, ICT governance, operational reporting and escalation of major cybersecurity and technology risks Chief Executive Officer ICT briefings, cybersecurity updates and enterprise technology support, as directed or required Director, Legal Services Data protection, cybersecurity compliance, contracts, technology law and legal risk Manager, HR & Workforce Development Employee systems, user access, cybersecurity awareness, workforce technology and staff related ICT requirements Records & Information Management Specialist Digital records, information governance, retention requirements and electronic document management Manager, Facilities & Administrative Services Physical ICT infrastructure, equipment, access controls, utilities, emergency readiness and facilities support ICT Specialist ICT infrastructure, systems administration, user support, maintenance and implementation activities Cybersecurity Specialist Threat monitoring, vulnerability management, security controls, incident response and security reporting Directors, Managers and Specialists across the Authority ICT requirements, system access, technology support, integration and cyb ersecurity compliance Strategy, Policy & Planning Division Planning systems, monitoring platforms, dashboards, data integration and analytical tools Finance & Fund Management Division Financial systems, enterprise resource planning applications, access controls and system integration Public Procurement & Contract Management Division Technology procurement, ICT contracts, vendor management and procurement platforms Programme Delivery and Operational Divisions Programme systems, field connectivity, operational technology and emergency support Internal Audit and Enterprise Risk Personnel ICT audits, cybersecurity risk, system controls, business continuity and corrective actions
External Contacts (required for the achievement of the position objectives)
9 NaRRA | Manager – ICT & Cybersecurity Contact (Title) Purpose of Communication Government ICT Authority and eGov Jamaica Limited Government ICT standards, systems integration, digital transformation and technical coordination National Cybersecurity Agencies and Technical Partners Threat intelligence, cybersecurity guidance, incident response and technical support Office of the Information Commissioner Data protection requirements, cybersecurity controls and regulatory compliance Office of the Prime Minister and Cabinet Office Government digital policy, enterprise technology and institutional coordination Ministry of Finance & the Public Service ICT governance requirements, financial systems standards and policy compliance Auditor General’s Department and External Auditors ICT audits, s ystems assurance, access controls and compliance reviews ICT Vendors and Service Providers Systems implementation, licensing, maintenance, technical support and service performance Internet and Telecommunications Providers Connectivity, communications infrastructure, service continuity and technical support Cloud and Data Hosting Providers Hosting services, data security, backup, recovery and service availability Jamaica Archives and Records Department Digital records requirements and information pres ervation, in coordination with the Records & Information Management Specialist Development and Funding Partners Technology requirements, digital reporting systems and cybersecurity conditions attached to funded programmes
The Manager - ICT & Cybersecurity has authority to
Recommend ICT strategies, cybersecurity controls and technology solutions for approval. Coordinate ICT operations, cybersecurity monitoring and systems support across the Authority. Implement and enforce approved ICT proc edures, cybersecurity standards and digital governance requirements. Request information, system updates and operational data required to carry out the responsibilities of the position. Access authorised systems, ICT records and digital infrastructure, s ubject to confidentiality and security requirements. Escalate critical cybersecurity threats, technology failures and ICT risks to the Deputy Chief Executive Officer, Corporate Services.
Job title
Manager - Public Relations
Department/division
Strategic Communications & External Engagement
Reports to
Chief Strategic Communications & External Engagement Officer
N/a
This document is validated as an accurate and true description of the job as signified
below
_______________________________ ________________________________ Employee Date
________________________________ _________________________________ Manager/Supervisor Date
______________________________ ________________________________ Head of Department/Division Date
______________________________ ________________________________ Date Received in Human Resource Division Date Created/Revised
1. STRATEGIC OBJECTIVES OF THE DIVISION (in which the position is located)
2 NaRRA | Manager – Public Relations
The Strategic Communications & External Engagement Division is responsible for directing and coordinating the Authority’s strategic communications, public relations, community liaison and stakeholder engagement functions.
The Division supports the Authority’s mandate by
Promoting clear, consistent and timely communication of the Authority’s programmes, priorities and achievements. Strengthening public awareness, stakeholder participation and confidence in national reconstruction and resilience initiatives. Coordinating communication and engagement with Government, communities, development partners, the private sector, civil society and the media. Protecting the Authority’s reputation through effective public information, issues management and crisis communication. Supporting transparency, accountability and public access to information.
3. key outputs
Annual and programme specific public relations plans developed, implemented, monitored and reviewed. Media relationships and communication networks established and maintained. Press releases, media advisories, official statements and public information materials prepared and disseminated. Press conferences, media briefings, interviews, launches and other publicity activities coordinated.
3 NaRRA | Manager – Public Relations Approved information disseminated promptly across traditional, digital and public information channels. Executive media engagements, spokesperson briefings and interview preparations effectively supported. Media coverage, public sentiment, emerging narratives and misinformation monitored and reported. Crisis and emergency public relations responses coordinated in keeping with approved protocols. Public relations campaigns and activities evaluated and performance reports produced. Communication risks, media issues and public relations recommendations reported to support management decision making.
6. internal and external contacts
Internal Contacts (required for the achievement of the position objectives)
Contact (Title) Purpose of Communication Chief Strategic Communications & Stakeholder Engagement Officer Receive strategic direction and approvals and provide public relations advice, media reports, risk assessments and recommendations. Manager – Strategic Communications Align media activities, publicity content and public relations delivery with approved communication strategies and messages. Manager – Community Liaison & Engagement Coordinate publicity and public information with community engagement activities, local concerns and stakeholder feedback. Chief Executive Officer and Executive Leadership Team Coordinate media engagements, interviews, public appearances and related briefing arrangements. Directors, Programme Management & Delivery and Field Operations Source and verify programme information and coordinate media activities relating to projects, milestones and field operations. Manager – Strategy, Policy & Planning Align public relations activities with policy direction, corporate priorities and performance reporting. Directors, Finance & Fund Management and Procurement & Contract Management Coordinate approved public information relating to funding, expenditure, procurement and contract awards. Manager – Monitoring & Evaluation Obtain verified programme results and performance information for public dissemination. Director – Legal Services Obtain advice on media responses, public statements, disclosures, privacy, defamation and other sensitive matters. Corporate Services, ICT and Records Functions Coordinate digital platforms, internal support, records and operational requirements for public relations activities.
8 NaRRA | Manager – Public Relations Contact (Title) Purpose of Communication All Divisions and Project Teams Source, verify and coordinate information for media, publicity and public information activities.
External Contacts (required for the achievement of the position objectives)
Contact (Title) Purpose of Communication Media Houses, Journalists, Editors and Producers Coordinate media enquiries, interviews, press activities and dissemination of approved information. Office of the Prime Minister, Cabinet Office and Jamaica Information Service Coordinate Government communication, publicity activities, national announcements and public information priorities. Ministries, Departments and Agencies Coordinate media activities and public information relating to shared programmes and Government priorities. Municipal Corporations and Local Authorities Coordinate loca l publicity, public information and media arrangements relating to affected areas and communities. Development Partners and International Organisations Coordinate media and public information activities relating to supported programmes and results. Private Sector, Civil Society, NGOs and Community Organisations Support coordinated publicity, public education and stakeholder communication activities. Creative Agencies, Production Companies and Other Service Providers Coordinate assignments, monitor performance and assess contracted public relations deliverables. Digital Platforms and Content Distribution Partners Coordinate approved content placement, dissemination, audience reach and public access to information.
7. authority
The Manager, Public Relations has authority, within approved policies and delegated
limits, to
Develop and recommend public relations plans, media approaches, publicity activities and response arrangements. Coordinate media engagements, public relations activities and appr oved service providers across the Authority. Request and verify information and provide technical quality assurance for public relations materials before final approval. Engage media representatives and represent the public relations function at technical meetings and stakeholder activities, as authorised. Recommend responses to media issues, misinformation and reputational risks and escalate significant matters to the Chief Strategic Communications & Stakeholder Engagement Officer.
9 NaRRA | Manager – Public Relations
Career opportunities
Career Opportunities
Office of the cabinet
NATIONAL RECONSTRUCTION & RESILIENCE AUTHORITY (NaRRA) . Key Responsibilities
milestones, resources and performance indicators.
scope, schedules, budgets and technical requirements.
regulators, Government entities and communities.
resilience requirements and recommend corrective action.
Construction Management, Project Management, Public Works Administration, Urban Development or a related discipline.
infrastructure development, reconstruction, engineering management, construction management, public works delivery or a related field. Minimum Qualifications and Experience Sector Manager – Infrastructure Key Responsibilities
schedules and procurement pipelines.
award recommendations and procurement submissions.
procurement recordkeeping.
consultant and supplier performance.
Engineering, Construction Management, Quantity Surveying, Law or a related discipline.
CPSM, CPPB, IMPRI or equivalent.
public procurement, contract management, supply chain management or commercial management. Minimum Qualifications and Experience
- Develop and coordinate infrastructure sector plans, schedules,
- Lead implementation and monitor delivery against approved
- Coordinate contractors, consultants, engineers, utilities,
- Monitor engineering quality, environmental, safety and
- Master’s degree in Civil Engineering, Infrastructure Engineering,
- Eight years’ progressively responsible experience in
- Develop infrastructure procurement plans, sourcing strategies,
- Prepare tender documents, evaluation criteria, reports,
- Coordinate tendering, bid evaluation, contract award and
- Support contract administration and monitor contractor,
- Bachelor’s degree in Procurement and Supply Management,
- Professional procurement certification such as CIPS,
- At least five years’ progressively responsible experience in
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