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Firearm Licensing Authority Identity verifiedGovernment agency · verified employer · 2 open roles

Application Processing Officer

SalaryJ$2.2M–2.9MJ$2,190,302 – 2,945,712 per year
WhereSt. Ann
Experience2 years+Grade: Level 5
What to sendNot namedSend your resume, and any certificate it mentions.
Apply soonCloses Not given

No date in the notice. Don’t leave it long.

Full descriptionRead the whole description below.

About the role

Under the supervision of the Regional Director, the incumbent is responsible for receiving and processing applications and providing guidance and information to applicants who are interested in applying for registration and licensing.

All applicants will be required to pass a security background check.

The post
Pay on their page
Salary: $2,190,302.00 - $2,945,712 per annum

From the employer’s own page, checked 29 September 2026. Open their page

What you’ll do

  • Applications received, checked and dispatched
  • Documents authenticated/validated
  • Questionnaires, surveys distributed
  • Certificates dispatched
  • Customers served
  • Daily, monthly and quarterly reports prepared
Read the rest
  • Provides information and advice to customers.
  • Receives applications for registration by individuals and companies.
  • Handles clients’ complaints.
  • Respond to customers’ queries.
  • Instructs customers as to the correct format and content of documents to be submitted.
  • Examines documents being submitted and advises customers of completeness or any corrections.
  • Calculates where relevant the correct fees to be paid.
  • Prepare memorandums indicating amendments to be made to documents.
  • Administers customer questionnaires, surveys and polls and gains feedback on quality of customer service provided and identify areas for improvement.
  • Maintains a record of customer enquiry and documents received.
  • Routes documents for action to appropriate section and follow up.
  • Dispatches certificates and certified copies to respective applicants.
  • Assists customers in completing application forms.

Performance Standards

  • Accurate information and advice are given to customers within agreed time scales.
  • Reports and data compiled are accurate.
  • Customer queries and issues are responded to within agreed timescales in accordance with the Authority’s policies and procedures.
  • Registration forms and other documents are properly completed in accordance with Authority’s standard and submitted with agreed timeframe.
Read the rest
  • Questionnaires and surveys are distributed as required.
  • Certificates dispatched according to the Authority’s standards and procedures.
  • Confidentiality, courtesy and integrity are exercised.

What they’re asking for

  1. Eligible at grade Level 5
  2. 2 years’ relevant experience

Minimum Required Education and Experience

Applications accompanied by resumes should be submitted

NO LATER THAN FRIDAY October 9, 2026 E-mail: hrd@fla.gov.jm

or

The Manager,

Human Resource Management & Development

Firearm Licensing Authority

91A Old Hope Road, Kingston 6

Subject line should read: APPLICATION PROCESSING OFFICER ST. ANN

ALL APPLICANTS WILL BE REQUIRED TO PASS A SECURITY BACKGROUND CHECK.

PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

  • Diploma in Business Administration from a recognised tertiary institution
  • Four (4) subjects at GCE O’ Level/CXC General Proficiency inclusive of English Language and a numerical subject
  • Two (2) years related experience in Customer Service

Technical Competencies

  • Working knowledge of the Firearms Act and related policies and legislations
  • Demonstrated levels of customer service skills

Core Competences

  • High levels of integrity
  • Meticulous and pays keen attention to details
  • Excellent interpersonal skills
  • Sound communication skills (written and oral)
  • Teamwork and cooperation
Read the rest
  • Use of initiative and understanding

What you need to send

The notice names no documents. Send your resume, and any certificate it mentions.

Only shortlisted applicants will be contacted. What to do about that.

Advertised publicly by the employer. Not yet confirmed with them, so check the details before applying. Suggest a correction · Report this listing

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