Manager – ICT & Cybersecurity

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2 NaRRA | ICT Specialist

The Corporate Services Division exists to

 Provide integrated corporate support systems enabling efficient and effective operation of the Authority.  Ensure robust ICT infrastructure, cybersecurity and digital systems supporting national reconstruction and resilience operations.  Lead human resource management, workforce planning, organizational development and institutional capability strengthening.  Deliver administrative, facilities, logistics and operational support services for institutional continuity and programme execution.  Ensure records management, information governance, digital integrity and preservation of official records in accordance with statutory requirements.  Strengthen institutional capacity, internal controls, governance systems and operational resilience across the Authority.  Support statutory reporting, corporate planning, enterprise governance and administrative accountability obligations under the National Reconstruction and Resilience Authority Act, 2026.  Support enterprise business continuity, emergency readiness, surge operations and organizational resilience systems.  Promote modernization, digital transformation, operatio nal integration and enterprise-wide administrative excellence.  Ensure continuity, preservation and transfer -readiness of institutional records, systems and administrative assets in accordance with the Act.

3. key outputs

 Enterprise ICT systems, hardware, software and communication platforms maintained and operational.  User support requests, ICT incidents and technical service issues resolved within established timelines.  Enterprise networks, digital platforms and collaboration systems functioning effectively.  Cybersecurity monitoring activities, vulnerability checks and digital security controls supported.  ICT operational support services and helpdesk activities delivered efficiently.  Enterprise systems updates, installations and maintenance activities completed successfully.  ICT records, system inventories, configuration documentation and digital asset registers maintained accurately.  Backup systems, recovery proce dures and ICT continuity activities supported effectively.  Enterprise applications, user accounts and access management systems maintained securely.  ICT governance documentation, operational reports and systems monitoring updates prepared.  Digital moderniz ation and enterprise systems integration initiatives supported effectively.  ICT operational risks, system issues and cybersecurity concerns identified and escalated appropriately.

ICT infrastructure, including

o Desktop and laptop systems o Servers and cloud services o Network devices and connectivity systems o Printers, communication and collaboration tools o Mobile and end-user devices  Monitor ICT systems performance, connectivity and operational functionality.  Assist with maintenance and optimization of enterprise digital platforms and applications.  Support operation of enterprise communication systems, virtual collaboration tools and digital services.  Ensure ICT infrastructure supports operational efficiency, programme delivery and institutional continuity.

Cybersecurity Operations & Information Security Support  Support implementation of cybersecurity controls, digital security procedures and information protection measures.

4 NaRRA | ICT Specialist  Assist with monitoring cybersecurity alerts, system vulnerabilities and operational technology threats.  Conduct routine security checks, patch management activities and endpoint protection updates.  Support management of user access controls, password security and digital identity administration.  Assist with implementation of cybersecurity awareness and dig ital security compliance activities.  Escalate cybersecurity incidents, operational vulnerabilities and suspected threats appropriately.  Support maintenance of secure digital environments and compliance with ICT security standards.

ICT Service Desk & User Support  Provide technical support and assistance to users across the Authority.  Respond to ICT service requests, troubleshooting issues and technical incidents within established service standards.  Support onboarding and setup of ICT equipment, user a ccounts and access permissions for staff and consultants.  Assist users with enterprise applications, digital collaboration systems and operational technology tools.  Coordinate resolution of hardware, software and connectivity issues affecting operational activities.  Maintain professional and responsive ICT customer support services.

Enterprise Systems Administration & Digital Operations  Support administration of enterprise systems, databases, email platforms and digital collaboration tools.

 Assist with maintenance of enterprise applications supporting

o Programme delivery o Monitoring and evaluation o Procurement and contract management o Financial management o HR and administrative operations  Support systems integration, interoperability and digital workflow coordination activities.  Assist with automation and digitization initiatives across operational processes.  Maintain operational stability and performance of enterprise technology systems.

ICT Business Continuity & Disaster Recovery Support  Support implementation of ICT backup, recovery and operational continuity procedures.  Assist with disaster recovery testing, backup verification and continuity readiness activities.  Support maintenan ce of backup systems, recovery tools and redundancy safeguards.  Assist with rapid restoration of ICT services during operational disruptions and emergency situations.

5 NaRRA | ICT Specialist  Support ICT continuity coordination during emergency operations and surge activities.  Contribute to enterprise operational resilience and continuity readiness initiatives.

ICT Governance, Compliance & Documentation  Support implementation of ICT governance frameworks, operational standards and digital compliance procedures.  Maintain ICT inventories, configuration records, systems documentation and digital asset registers.  Assist with ICT audit readiness, compliance reviews and governance reporting activities.  Support software licensing management and digital asset tracking activities.  Ensure ICT documentation, operational records and digital information are maintained securely and accurately.  Support compliance with confidentiality, records management and information governance obligations under the Act.

ICT Monitoring, Reporting & Analytics Support  Monitor enterprise ICT systems, network performance and operational technology environments.  Assist with preparation of ICT operational reports, cybersecurity updates and systems performance summaries.  Support maintenance of ICT dashboar ds, analytics reports and operational monitoring tools.  Identify ICT operational issues, system vulnerabilities and service delivery gaps and escalate appropriately.  Assist with collection and analysis of ICT operational data and performance information.

Enterprise Coordination & Operational Support  Work closely with all divisions to ensure ICT systems support operational and programme requirements.

 Support ICT coordination activities relating to

o Programme Management & Delivery o Monitoring & Evaluation o Procurement and Contract Management o Finance and Fund Management o Strategy, Policy & Planning o Legal Services  Assist with ICT support for meetings, workshops, emergency coordination activities and field operations.  Support enterprise -wide digital com munication, collaboration and information - sharing systems.  Coordinate with external service providers and technical support vendors where required.

ICT Systems Improvement & Innovation Support  Support modernization and continuous improvement of ICT systems and digital operations.

6 NaRRA | ICT Specialist  Assist with implementation of automation tools, enterprise digital platforms and technology upgrades.  Support adoption of emerging technologies and operational technology innovations.  Assist with enhancement of cybersecurity systems, digital workflows and enterprise reporting tools.  Contribute to development of efficient, resilient and technology-enabled operational environments.

Management/Administrative Responsibilities

 Support implementation of ICT operational plans, cybersecurity activities and enterprise technology initiatives aligned with organizational priorities and statutory requirements.  Coordinate collection, maintenance and updating of ICT operational records, system inventories, service logs and technical documentation.  Monitor ICT workflows, user support requests, systems maintenance schedules and operational service activities and escalate issues where necessary.  Support preparation, review and submi ssion of ICT operational reports, cybersecurity updates, systems performance reports and technical documentation.  Maintain organized ICT records, digital asset inventories, configuration repositories and systems documentation.  Facilitate communication and coordination between ICT operations and internal divisions regarding technology support activities and enterprise systems issues.  Support implementation of ICT governance procedures, cybersecurity standards and digital operational protocols across the Authority.  Assist with coordination of ICT maintenance activities, systems upgrades, cybersecurity reviews and continuity exercises.  Support continuous improvement of ICT operations, digital systems, reporting tools and technology processes.  Ensure timely processing of ICT requests, systems support activities and operational technology updates.

Human Resources Responsibilities

 Maintain professionalism, accountability and confidentiality in the execution of duties.  Support collaborative working relationships across divisions and multidisciplinary operational teams.  Promote cybersecurity awareness, responsible digital practices and operational discipline across the Authority.  Support knowledge -sharing, technical learning and continuous improvement initiatives within the ICT function.  Comply with organizational policies, ICT standards, cybersecurity requirements and ethical guidelines.

Other Responsibilities

7 NaRRA | ICT Specialist  Ensure compliance with applicable ICT governance standards, cybersecurity requirements and statutory obligations under the National Reconstruction and Resilience Authority Act, 2026.  Support emergency ICT operations, cybersecurity incident response and surge operational activities during disaster events and national emergencies.  Perform such other duties consistent with the scope and level of the position as may be assigned by the Manager – ICT & Cybersecurity.

6. internal and external contacts

Internal Contacts (required for the achievement of the position objectives)

Contact (Title) Purpose of Communication Manager – ICT & Cybersecurity  Receive direction, technical guidance and operational assignments Deputy Chief Executive Officer, Corporate Services  ICT operational updates and enterprise support coordination Chief Executive Officer  Executive ICT support and operational technology assistance All Divisions  ICT support, systems coordination and technology troubleshooting Legal Services Division  Data protection and digital compliance support Programme Management & Delivery Division  Operational systems, field support and programme technology coordination Public Procurement & Contract Management Division  Procurement systems and vendor platform support

8 NaRRA | ICT Specialist Contact (Title) Purpose of Communication Finance & Fund Management Division  Financial systems support and digital coordination Legal Services Division  Data protection and digital compliance support

External Contacts (required for the achievement of the position objectives)

Contact (Title) Purpose of Communication ICT Vendors & Service Providers  Technical support, maintenance and systems implementation Internet & Telecommunications Providers  Connectivity and communications support eGov Jamaica Limited / ICT Authority  Government ICT standards and enterprise systems coordination Cybersecurity Service Providers  Cybersecurity monitoring and technical support Software Providers & Technical Consultants  Systems administration and enterprise technology support Jamaica Archives & Records Department  Digital records management and information governance coordination

The ICT Specialist has authority to

 Access enterprise ICT systems, digital platforms and operational technology tools required for execution of assigned responsibilities, subject to security and confidentiality requirements.  Coordinate ICT s upport activities, troubleshooting processes and technical follow-up actions within delegated authority.  Recommend ICT operational improvements, cybersecurity enhancements and systems optimization measures to management.  Escalate ICT operational risks, c ybersecurity concerns, service disruptions and technology failures to the Manager – ICT & Cybersecurity.  Request ICT operational information, systems updates and technical data necessary for execution of assigned responsibilities.