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Senior Customer Service Officer
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Full descriptionRead the whole description below.
About the role
Reporting to the Administrator, the Senior Customer Service Officer is responsible for overseeing daily operations, drive internal and external customer satisfaction, and managing a team of cashiers and customer service officers.
The role includes technical and administrative responsibilities, leadership capabilities, and technical acumens to effectively solve problem, improve customer experience and drive operational efficiency.
Position #1
From the employer’s notice, as advertised.
What they’re asking for
- 4 years’ relevant experience
Qualification & experience
- Associate degree in Business Administration, Management, or equivalent.
- At least 4 years' supervisory experience.
Knowledge, skills & competences
- Strong knowledge of customer service principles and practices.
- Ability to develop, motivate, guide a high-performance team.
- Ability to manage multiple tasks and priorities efficiently.
What you need to send
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