hello opportunity
For employersSign inCreate account
  1. Jobs
  2. Engineering & construction
  3. Senior Customer Service Officer (Level 5)
National Land Agency Identity verifiedGovernment agency · verified employer · 13 open roles

Senior Customer Service Officer (Level 5)

SalaryNot givenThe notice gives no figure
WhereKingston & St. Andrew35 Hope Road, Kingston 10
SectorEngineering & construction
What to sendNot namedSend your resume, and any certificate it mentions.
4 days leftCloses Fri 23 Oct

Full descriptionRead the whole description below.

About the role

National Land Agency is advertising the post of Senior Customer Service Officer (Level 5).

From the employer’s notice, as advertised.

What you’ll do

  • Processes requests of walk-in, telephone or online customers in keeping with the
  • Addresses customers’ queries, complaints and requests as they relate to products and
  • Guides walk-in customers regarding the completion of relevant forms
  • Pre-checks documents to ensure compliance with the formal procedures and legal
  • Participates in the preparation of routine correspondence to customers
  • Acts as liaison between customers and other Divisions/Branches
Read the rest
  • Performs other related duties that may be assigned from time to time by the
More from the employer’s posting

Senior customer service officer – level 5

The successful candidate will report to the Customer Service Supervisor, Land Valuations

Job Purpose To ensure customers’ requests are satisfied in accordance with the Agency’s established standards

Key Outputs

  • Customers’ queries/needs evaluated
  • Customers' queries routed to the relevant Division/Unit/Officer
  • Electronic searches conducted
  • Certification (of titles) requested
  • Invoices (for certification and copying) prepared
  • Correspondence logged, batched, and submitted to Supervisor
  • Reports prepared and submitted to Supervisor

The job-holder will be able to demonstrate

Minimum Qualifications and Experience

  • Excellent oral and written communication skills with strong interpersonal skills
  • Excellent planning, organising and problem solving skills
  • Excellent time management skills
  • Competence in the use of word processing, spread sheet and other relevant software
  • Excellent team spirit
  • Politeness, courtesy and tact in dealing with customers
  • Ability to work effectively in a highly stressed environment
  • Sound Work Ethics
  • An Associate Degree in Business Administration/Studies, Communication or related field
  • Five (5) CXC/GCE O’ Level subjects including English Language and a numeric subject
  • Three (3) years related working experience

Remuneration Package

Salary Range: $2,803,771.00 - $3,770,760.00 Per Annum

A Letter of Application accompanied by a Resume’ should be submitted no later than

October 23, 2026 to jobapplications@nla.gov.jm for the attention of

The Director, Human Resource Management and Development National Land Agency 35 Hope Road Kingston 10 We appreciate all responses, but only short-listed applicants will be contacted.

Applications are invited from suitably qualified internal and external candidates to fill the

Agency’s standard operational procedures

services

requirements

Other Responsibilities

Supervisor

Required Competencies/Skills

What you need to send

The notice names no documents. Send your resume, and any certificate it mentions.

Advertised publicly by the employer. Not yet confirmed with them, so check the details before applying. Suggest a correction · Report this listing

Know someone who’d be good at this?

Not quite it? Try these.

All engineering & construction roles
National Land Agency Identity verified

Maintenance Assistant

J$1.2M–1.6Mper year35 Hope Road, Kingston 10
4 days leftCloses Fri 23 Oct
Ministry of Justice & Constitutional Affairs Identity verified

Quantity Surveyor

J$3.5Mper yearMinistry of Justice & Constitutional Affairs, 61 Constant Spring Road, Kingston 10
4 days leftCloses Fri 23 Oct
Ministry of Justice & Constitutional Affairs Identity verified

Structural Engineer

J$5.2Mper yearMinistry of Justice & Constitutional Affairs, 61 Constant Spring Road, Kingston 10
4 days leftCloses Fri 23 Oct