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North East Regional Health Authority (NERHA) Identity verifiedGovernment agency · verified employer · 12 open roles

Help Desk Officers (MIS/IT 3)

SalaryNot givenThe notice gives no figure
WhereParish not statedRegional Office (BBCH, PMH, SAHD, SABRH)
SectorHealthcare
What to sendNot namedSend your resume, and any certificate it mentions.
2 days leftCloses Wed 21 Oct

Full descriptionRead the whole description below.

About the role

North East Regional Health Authority (NERHA) is advertising the post of Help Desk Officers (MIS/IT 3).

Help Desk Officers (MIS/IT 3 – Band 5) - TEMPORARY (Salary range $ 2,190,302 – 2,945,712 per annum)

Summary Reporting to the Technical & Client Support Officer, the incumbent serves as the first point of contact to end users for technical support and assistance. Provides efficient and professional support by diagnosing and resolving software, hardwa re and network issues. Functions also include managing related helpdesk tickets, providing user training and escalation of complex issues within the ICT Team.

From the employer’s notice, as advertised.

What you’ll do

  • Provide technical and user support to the assigned facility
  • Installation and configuration of end-user devices to include printer equipment, computer systems and
  • Analyze and resolve end-user hardware and software issues in an efficient and effective manner.
  • Ensure the smooth and continuous operation of computers and systems within the facility.
  • Escalate unresolved issues to appropriate senior ICT personnel or functional units
  • Provide end-user training as required.
Read the rest
  • Monitor and maintain client issues using the Helpdesk software.
  • Conduct regular maintenance activities of computer equipment
  • Maintain the asset inventory for the assigned facility.
  • Submission of weekly summary and monthly detailed reports to the Technical Support Officer,

What they’re asking for

Minimum Required Qualification and Experience

  • BSc. Degree in Computer Science or equivalent
  • At least one (1) year related experience.
  • Relevant industry certification is an asset.

Specific Knowledge, Skills & Abilities

administration techniques.

  • Working knowledge of WINDOWS Server Operating Systems environment, Active Directory and
  • Working knowledge of LINUX/UNIX environments
  • Working experience with switches/routers and LAN/WAN
  • Working knowledge of network implementation & techniques
  • Troubleshooting skills
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  • Good analytical skills and sound judgment
  • Strong problem solving and troubleshooting skills
  • Good human relations and interpersonal skills
  • Ability to communicate effectively both orally and in writing

Good to know

Applications accompanied by resume should be submitted no later than Wednesday, 2026 October 21 to:

Director, Human Resource Management & Development North-East Regional Health Authority, 34-38 Ocean Village Shopping Centre, Ocho Rios, St. Ann, E-mail: jobs@nerha.gov.jm

  • May be required to work beyond the normal working hours
More from the employer’s posting

Hospital administrator (gmg/am 4)

The North-East Regional Health Authority , a statutory body under the Ministry of Health & Wellness, with responsibility for the management and deliv ery of public health services within the parishes of St. Ann, St. Mary, and Portland, is seeking to fill the following position at the Port Maria Hospital.

applications

Manager, Client Support and the Director, Information Communication Technology

What you need to send

The notice names no documents. Send your resume, and any certificate it mentions.

Advertised publicly by the employer. Not yet confirmed with them, so check the details before applying. Suggest a correction · Report this listing

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