Business Development Manager

The Business Development Manager is responsible for developing and executing comprehensive sales and relationship management strategies that align with Barita Merchant Bank’s (BMB) business objectives. This includes driving revenue growth, expanding the client portfolio, and ensuring strict adherence to Know Your Customer (KYC) requirements and service standards. With a strong focus on deposit growth and client satisfaction, the incumbent cultivates long-term relationships by delivering tailored financial solutions and proactive portfolio management. This role also plays a key part in leading sales initiatives, identifying new business opportunities, and enhancing the overall client experience through strategic engagement and exceptional service delivery. Key Responsibilities Client Acquisition & Portfolio Growth Actively prospect and acquire new clients by leveraging relationships with existing centres of influence. Retain and expand the existing client portfolio by proactively conducting portfolio reviews and presenting tailored proposals. Identify referral opportunities and collaborate with internal partners to provide comprehensive financial solutions. Serve as trusted advisor, offering guidance on banking products and other financial services to support clients in achieving their financial goals. Sales & Business Development Consistently execute sales activities, including prospecting calls, sales appointments, and portfolio reviews, in alignment with established targets. Assist the AVP with business development and sales initiatives to achieve the bank’s revenue goals. Prepare and deliver presentations on BMB products and services to attract new business opportunities. Collaborate with internal teams to cross-sell relevant financial products and services Identify and pursue new business opportunities to grow the client portfolio and contribute to revenue generation Client Experience & Service Excellence Deliver a superior customer experience across all communication channels, including phone, email, and face-to-face interactions. Respond to client queries, requests, and complaints in accordance with the company’s Service Delivery Standards. Provide timely reinvestment options for upcoming maturities to ensure continuity and maximize returns for clients. Ensure timely and accurate processing of client transactions while maintaining the highest service standards Portfolio & Risk Management Proactively assess client portfolios to recommend suitable financial solutions that align with their needs and risk profiles. Conduct appropriate KYC due diligence and enhanced due diligence in compliance with regulatory and internal standards before onboarding clients. Ensure timely action and response to all compliance unit reports within the required timelines. Prepare and submit Unusual Transaction Reports (UTRs) when necessary. Regulatory Compliance & Governance Adhere to company policies, standard operating procedures for repurchase agreements, equity management, and unit trusts, as well as regulations governing BMB’s business. Stay updated on industry best practices, investment products, and regulatory changes to ensure compliance and offer informed advice. Operational Efficiency & Reporting Review upcoming maturities and recommend suitable reinvestment options Maintain accurate records of client interactions, sales activities, and compliance reports to support operational efficiency and decision-making Perform other duties as assigned to support the business objectives and overall success of the bank. Ethics and Security Responsibilities Uphold the highest standards of integrity, confidentiality, and ethical conduct in all work activities. Comply with all organizational policies related to ethics, data protection, cybersecurity, and responsible use of resources. Actively safeguard sensitive information, including personal data, intellectual property, and business-critical assets. Report any suspected unethical behavior, conflicts of interest, or security incidents through appropriate channels. Complete all required ethics and cybersecurity training and stay informed about relevant policies and best practices. Contribute to a workplace culture that values transparency, accountability, and responsible digital behavior. Qualifications & Experience Bachelor’s degree in business administration, Finance or related discipline. A minimum of five (5) years’ experience in a similar capacity. Industry knowledge and knowledge of BMB and its products and services. Core Competencies & Skills Curiosity and a genuine passion for using data to create business value. Excellent communication skills, both written and verbal, to convey complex ideas to stakeholders at all levels. A natural problem solver who enjoys tackling challenges with a data-driven approach. Collaboration-oriented, working seamlessly with cross-functional teams and driving consensus. Commitment to doing a good job, meeting deadlines and expectations and showing respect for others. Apply Data Engineer