Banking Representative

As a Banking Representative, you are the voice of our financial institution. Working in a fast-paced, collaborative contact center, you’ll have the power to provide peace of mind in every interaction. We will train you to be an expert in financial services so you can confidently guide customers through their banking journey. You’ll field high-volume inquiries regarding account security and transactions, exercise sharp emotional intelligence to de-escalate sensitive financial concerns, and identify opportunities to help customers reach their financial goals—all while delivering a "WOW" experience over the phone.

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Jamaica regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

You will be required to pass preemployment tests and interviews. Our initial screening may include Artificial Intelligence assessments.